Refund policy
At WEST LONDON STREETWEAR, your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we’re here to make the return or exchange process as smooth as possible.
Eligibility for Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, items must meet the following criteria:
- Unused
- In their original condition
- In the original packaging
Return Shipping Costs
Customers are responsible for covering the return shipping costs. At this time, we do not provide prepaid return labels.
Rest assured, we do not charge any restocking fees for returns.
How to Initiate a Return
To start the return process, contact us at support@westlondonstreetwear.com with your order details and the reason for the return. We will provide you with instructions to complete the process.
We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 10 days.
- Depending on your bank or payment provider, it may take a few hours to several business days for the refund to reflect in your account.
Exchanges
We accept exchanges within 30 days of receiving your order. Items must be unused and in their original condition and packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used, washed, or altered.
Contact Information
For immediate assistance, please contact our customer service team:
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@westlondonstreetwear.com
Phone: +44 20 4614 8576